Roboprenr provides a friendly, transparent, and fair refund and cancellation policy.
Please read the terms carefully before making a purchase.
Summer Camps
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Summer camps are short-duration, fast-track programs.
No refund is available for the booking amount or course fee once payment is made.
Regular Courses & Product Purchases
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Damaged or Missing Parts:
Report within 7 days of delivery by emailing
learn@roboprenr.com with clear photos/videos.
Verified claims will be resolved with replacements or missing parts within
10 business days.
Damage caused by improper use, mishandling, or negligence is not covered.
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Installation Responsibility:
Roboprenr is not responsible for improper installation. Ensure correct electrical polarity while connecting components.
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Transit Damage:
While we ensure secure packaging, Roboprenr is not liable for damages caused by courier services during transit.
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Product Not as Expected:
Contact us within 24 hours of delivery if the product does not match its description or expectations.
Our team will review and offer a replacement, exchange, or alternative resolution if applicable.
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Order Cancellation:
Orders can only be cancelled before shipment. Once shipping is initiated, cancellation and refund are no longer available.
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Coding & Non-Kit Courses:
Eligible for a full refund if cancelled within 7 days of purchase.
Refunds are processed within 5–7 business days to the original payment method.
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Robotics Courses (With Kits):
If discontinued, a pro-rata refund is provided based on unused sessions.
Refunds are processed within 5–7 business days.
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Roboprenr reserves the right to verify refund/cancellation requests and determine eligibility.
International Refund Policies
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Certain courses include physical kits shipped via reliable couriers like DHL or FedEx.
Batteries are excluded due to shipping regulations.
For courses without kits, we provide specifications for local sourcing.
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Damaged or Missing Parts (Kit-based Courses):
Report within 7 days of delivery to
learn@roboprenr.com with photos/videos.
Verified claims will be resolved with replacement parts or a suitable alternative.
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Refunds for Courses:
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Kit-based Courses: Pro-rata refund based on unused sessions and the returned kit's condition.
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Courses Without Kits (e.g., Coding, Math, Science): Pro-rata refund based on unused sessions.
Refunds are processed within 5–7 business days to the original payment method.
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Return of Kits:
Refunds for kit-based courses will be issued only after kits are returned in good working condition.
Return shipping costs are borne by the customer unless the kit was defective or incorrect.
Last Updated: September 2025
